How to Download WhatsApp Business from Meta
WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users. But did you know that there is also a version of WhatsApp for businesses? WhatsApp Business is a free-to-download app that allows you to create a professional presence on WhatsApp, communicate more efficiently with your customers, and grow your business. In this article, we will show you how to download and use WhatsApp Business from Meta, the new name of Facebook's parent company.
What is WhatsApp Business and why use it?
WhatsApp Business is a platform that enables you to have a business profile on WhatsApp, where you can showcase your products and services, provide customer support, and send timely notifications. You can also use WhatsApp Business to drive discovery and engagement with ads that click to WhatsApp on Facebook and Instagram.
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Some of the benefits of using WhatsApp Business are:
Improve response speed and customer satisfaction
Save costs in agents and call centers
Form a personal connection with customers
Leverage the first movers advantage
Use WhatsApp to boost your marketing
Get deep insights into customer behavior and happiness
Get discovered via the WhatsApp yellow pages
Automate answering messages
What are the main differences between WhatsApp and WhatsApp Business?
The main differences between WhatsApp and WhatsApp Business are:
WhatsApp is the consumer version of the messaging app, whereas WhatsApp Business is designed for businesses to communicate with their customers.
Companies get a verified and more complete business profile on WhatsApp Business so customers can trust who theyre chatting with.
WhatsApp is mostly used for personal communication, whereas WhatsApp Business is used for commercial purposes.
WhatsApp does not have any bot or quick reply facility, whereas WhatsApp Business has quick replies as well as a bot facility.
How to download WhatsApp Business app
The WhatsApp Business app is available for both Android and iPhone devices. Here are the steps to download it:
For Android devices
Go to the Google Play Store and search for .
Tap on Install and wait for the app to download.
Open the app and follow the prompts to register your business phone number.
For iPhone devices
Go to the App Store and search for .
Tap on Get and wait for the app to download.
Open the app and follow the prompts to register your business phone number.
How to set up WhatsApp Business app
After downloading the app, you need to set up your business profile and messaging tools. Here are the steps:
Create a business profile
To set up your business profile, tap on More options > Settings > your business name.
Add a photo that represents your business, your business name, phone number, email, website, and a brief description.
You can also create a catalog to showcase your products and services by tapping on More options > Catalog > Add product or service.
Use business messaging tools
To be more efficient with your communication, you can use the business messaging tools to create quick replies, automated messages, and labels.
Quick replies are predefined messages that you can send with a few taps. You can create them by tapping on More options > Settings > Business tools > Quick replies.
Automated messages are messages that are sent automatically when you are away, busy, or greeting a new customer. You can create them by tapping on More options > Settings > Business tools > Away message, Greeting message, or Quick replies.
Labels are tags that you can use to organize your chats and contacts. You can create them by tapping on More options > Settings > Business tools > Labels.
Connect with customers
To connect with your customers, you can use the chat feature to send and receive text, voice, image, video, document, and location messages.
You can also make voice and video calls to your customers by tapping on the call or video call icon on the top right corner of the chat screen.
You can also broadcast messages to multiple contacts at once by creating a broadcast list. To do this, tap on More options > New broadcast and select the contacts you want to send the message to.
How to use WhatsApp Business platform
Besides the app, WhatsApp Business also offers a platform that allows you to integrate WhatsApp with your website, app, or CRM system. This way, you can provide a seamless customer experience across different channels. Here are some of the features of the WhatsApp Business platform:
Build a business profile
You can create a business profile on the WhatsApp Business platform that includes your logo, address, description, hours of operation, website link, and more. This helps customers find and trust your business on WhatsApp.
Provide customer support
You can use the WhatsApp Business platform to provide fast and personalized customer support. You can use the WhatsApp Business API to connect your existing customer service software or chatbot with WhatsApp. This way, you can automate responses, route conversations, and manage tickets.
Engage customers with notifications
You can also use the WhatsApp Business platform to send timely and relevant notifications to your customers. These could be order confirmations, shipping updates, appointment reminders, payment receipts, etc. You can use the WhatsApp Business API to send these messages programmatically or through third-party providers.
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Conclusion
WhatsApp Business is a powerful tool that can help you grow your business and connect with your customers. By downloading and using the WhatsApp Business app and platform from Meta, you can create a professional presence on WhatsApp, communicate more efficiently with your customers, and drive discovery and engagement with ads. To get started, visit the of WhatsApp Business and download the app today.
FAQs
What are the benefits of WhatsApp Business?
WhatsApp Business offers many benefits for businesses such as:
Improving response speed and customer satisfaction
Saving costs in agents and call centers
Forming a personal connection with customers
Leveraging the first movers advantage
Using WhatsApp to boost your marketing
Getting deep insights into customer behavior and happiness
Getting discovered via the WhatsApp yellow pages
Automating answering messages
How much does WhatsApp Business cost?
The WhatsApp Business app is free to download and use for small and medium businesses. The WhatsApp Business platform charges a fee for sending notifications to customers. The fee varies depending on the country and carrier of the recipient. You can check the pricing .
Can I use both WhatsApp and WhatsApp Business on the same phone?
You can use both WhatsApp and WhatsApp Business on the same phone if you have different phone numbers for each app. However, you cannot use the same phone number for both apps.
How can I get verified on WhatsApp Business?
To get verified on WhatsApp Business, you need to have a verified Facebook Business Manager account that is linked to your WhatsApp Business account. You also need to comply with the . Verification is not guaranteed and is subject to availability.
How can I advertise on WhatsApp Business?
You can advertise on WhatsApp Business by creating ads that click to WhatsApp on Facebook and Instagram. These ads allow you to reach potential customers who can start a conversation with you on WhatsApp. To create these ads, you need to have a Facebook Business Manager account and a WhatsApp Business account. You can follow the steps to create and manage your ads. 44f88ac181
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